With customers active on so many platforms, retailers need to be able to reach those customers to make the most of every available opportunity. The internet has blown the retail ecosystem wide open, and with customers able and willing to shop anytime, anywhere. Modern retail is a complex industry there is no cookie-cutter image of what a retailer is, what they sell, where they sell, or how they connect with their customers. Dynamics 365 for Retail rolls together features for managing the front and back end of a modern retail business, alongside some industry-specific tools. However, the suite also includes an app specially built for retailers. Many of these apps offer features essential to running a modern retail business Dynamics 365 for Sales helps businesses engage with customers and process sales, Dynamics 365 for Marketing features tools for marketing automation, Dynamics 365 for Finance and Operations helps companies manage their finances, and Dynamics 365 for Talent supports hiring and human resource departments. The Dynamics 365 suite is split up into definitive, themed CRM and ERP apps, each covering various aspects of business operations. ![]() ![]() Here’s how Dynamics 365 can help retailers get and stay ahead. Modern commerce is complex, and stores need a robust retail management system on their side.
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